Conflict Resolution Analysis, Inc. began in 1995 as a small consulting business. In 2001, the company was incorporated and become PeaceBuilders, Inc. In 2003, the corporation was re-named Conflict Resolution Analysis, also known as, CRAnalysis, Inc.

The business was developed from the work of Gail Patterson, a Doctoral student in the mid 1990’s, studying at Nova Southeastern University in Ft. Lauderdale, Florida. The small business services focused on assisting College Professors with their research studies and working with Safe Schools Departments at Broward and Palm Beach County School Districts. The work primarily centered on school violence issues.

In 1996, the business contracted with the School District of Palm Beach County. Multiple research projects followed through the Department of Safe Schools. PeaceBuilders, Inc. became the Principal Evaluation service for large federal and state grants through the School District of Palm Beach County, the 14th largest school district in the United States. 

In addition to research services, work extended to developing Conflict Resolution programs, curriculum, designing studies and surveys. Clients include the 15th judicial Family Court in Palm Beach County, The Peace and Education Center, The Palm Beach Post, Florida First, West Ed and multiple school districts.

The company has grown more recently to include resolving conflict issues in the workplace. The name change in 2003, more clearly defines the work being conducted with businesses and corporations.

Gail Patterson, Ph.D. is founder and President of CRAnalysis, Inc. She is a Conflict Resolution Specialist who assists private companies, school districts, county agencies and individual agencies to develop conflict resolution plans and strategies for the workplace and schools.

Gail has worked as an Academic Researcher for twelve years. She has been selected as Team Leader to evaluate more than 30 U.S. Federal and State Department of Education Grant projects. Gail has developed multiple Conflict Resolution programs including a domestic violence program for the Family Court of Palm Beach County, Florida.    

Under Gail’s direction, CRA offers a wide range of programs and services – from survey research and evaluation to workplace conflict assessment and Conflict Resolution teaching and training. 

With a Ph.D. in Conflict Analysis and Resolution - and success in developing Conflict Resolution strategies and techniques, Gail now helps others achieve life skills in Conflict Resolution. 

Gail has studied violence and conflict issues for fifteen years. She holds a Masters of Science in Dispute Resolution and a Ph.D. in Conflict Analysis and Resolution from Nova Southeastern University in Ft. Lauderdale, Florida. She is a highly trained mediator with additional certification from the National Conflict Resolution Center in San Diego, California.

Gail has authored multiple research studies that focus on public school violence.

Noreen is the Training Director at CRAnalysis, Inc. Noreen’s professional background includes over 15 years of training experience. She has hired, trained, and supervised over 70 international student personnel at the East-West Center in Honolulu, Hawaii.

Noreen has conducted numerous seminars and training sessions on the subjects of intercultural communication, peace building, leadership development, professional etiquette, and Conflict Resolution. 

Her previous work at the University of Hawaii Study Abroad Center allowed her the opportunity to hone her advising, program planning, budgeting, intercultural training, and event planning expertise.

Noreen has a bachelor’s degree in Intercultural Communication - a Master of Art degree in Speech with a focus on Intercultural Conflict Resolution, from the University of Hawaii.

Noreen studied in Japan and participated as an Executive Committee Member in the oldest cross-cultural student exchange program in the world, the Japan-America Student Conference.  She was a volunteer mediator at the Neighbor Justice Center in Honolulu.

Noreen has been published in the International Journal of Intercultural Relations and her passion runs deep for the development and coordination of conflict resolution training programs.

April Gulan is the administrative assistant for CRA. April assists with multiple tasks, which include client contact and scheduling, bookkeeping and office management.

April has held multiple retail positions; however, after taking an accounting course she transitioned to office management and administrative work. In addition, April is an accomplished speaker and has presented on drug and alcohol prevention topics to multiple audiences.

April has a natural ability in the area of customer relations and responds quickly to client questions and concerns.